REFUND, RETURN & CANCELLATION POLICY

Last Updated: October 17, 2026

 

At Zaroma (operated by NEXORA VENTURES), customer satisfaction is our top priority. We take immense care in sourcing, processing, and packaging our food products and spices under strict hygiene standards.

 

If you are not completely satisfied with your purchase or if your order arrives damaged, defective, or incorrect, this policy outlines the procedure to request a cancellation, return, or refund.



  1. General Return Summary

Parameter

Details

Return Window

7 Days from the date of delivery

Return Pickup Fee

Free (Reverse pickup managed by Zaroma)

Eligible Condition

Unopened, unused, original packaging with all seals intact

Refund Processing Time

5–7 Business Days after item inspection

Refund Method

Original Payment Method

Contact Email for Returns

care@zaroma.in
  1. Return Eligibility & Conditions

To qualify for a return and refund, your item must meet the following criteria:



  • Timeframe: The return request must be initiated within 7 calendar days from the date the order was delivered according to courier delivery logs.

 

  • Product Condition: The item must be unopened, unused, and in the same original condition that you received it.

 

  • Packaging & Seals: The item must remain in its original outer and inner packaging with safety seals completely unbroken.

 

  • Proof of Purchase: You must provide your Order ID/Invoice number and photo/video proof along with your return request.

 

Non-Returnable / Non-Refundable Items:

  • Products with broken outer/inner safety seals or opened packages (due to food safety and health hygiene regulations).

 

  • Return requests submitted after 7 days of delivery.

 

  • Products purchased through clearance sales or special promotional discounts marked as non-returnable.

 

  1. Damaged, Defective, or Wrong Items Delivered

We take full responsibility for damaged or defective items. If you receive a package that is damaged during transit, defective, or contains the wrong item:



  1. Notify Us: Contact us within 48 hours of package delivery by emailing care@zaroma.in.

 

  1. Provide Evidence: Attach clear photos and a short video showing:



    • The damaged/defective product or incorrect item received.

 

    • The outer shipping box with the shipping label clearly visible.

 

  1. Resolution: Upon verification, we will arrange a free replacement or initiate a full refund without any additional cost to you.

 

  1. How to Initiate a Return Step-by-Step

Initiating a return on zaroma.in is simple and hassle-free:



  • Step 1: Send a Request

Send an email to care@zaroma.in with the subject line “Return Request – [Your Order ID]”. Include the reason for return and attach supporting photos of the unopened package.

 

  • Step 2: Verification

Our support team will review your request within 24 to 48 business hours and approve eligible requests.

 

  • Step 3: Free Return Pickup

Once approved, we will arrange a free reverse pickup via our logistics partners (Delhivery, Tirupathi, DTDC, The Professional Couriers, or India Post). Please handover the item securely packed in its original box.

 

  • Step 4: Inspection & Refund

Once the returned package reaches our facility, it undergoes quality inspection. Upon verification, your refund will be processed promptly.

 

  1. Refund Policy & Timelines
  • Approved Refunds: Once your returned item passes inspection, your refund will be approved and processed immediately.

 

  • Refund Method: The refund will be credited back to your original payment method used during checkout (via Razorpay).

 

  • Refund Credit Timeline: Refunds typically take 5 to 7 business days to reflect in your bank account, UPI ID, or credit/debit card statement, depending on your financial institution.

 

  • Delivery Fee Refunds: If a return is due to a merchant error (damaged, defective, or wrong item), any initial shipping fee paid (e.g., ₹80 for orders under ₹999) will also be fully refunded.

 

  1. Order Cancellation Policy
  • Cancellation Before Dispatch: You can cancel your order free of cost at any time before it is dispatched from our warehouse (orders are typically processed within 1 business day). To cancel, email care@zaroma.in or call +91 9916027703 with your Order ID. Full refunds for pre-dispatch cancellations will be issued within 5–7 business days.

 

  • Cancellation After Dispatch: Once an order has been shipped and handed over to courier partners, it cannot be canceled directly in transit. You may refuse the delivery when the courier arrives, or follow the standard 7-day return procedure upon arrival.

 

  1. Contact Us for Returns & Support

For any questions regarding our Refund, Return & Cancellation Policy, please get in touch with our dedicated customer support team:



  • Legal Entity Name: NEXORA VENTURES

 

  • Brand Name: Zaroma

 

  • Website: zaroma.in

 

  • Customer Support Email: care@zaroma.in

 

  • Customer Support Phone: +91 9916027703

 

  • Working Hours: Monday to Friday, 10:00 AM – 6:00 PM IST

 

  • Official Address: Building No./Flat No. 1ST FLOOR, Locality/Sub Locality: Govindpur, Bengaluru, Bengaluru Urban, Karnataka – 560045, India