PRIVACY POLICY

Last Updated: October 17, 2026

 

At Zaroma (accessible via zaroma.in), operated by NEXORA VENTURES, we prioritize the privacy and security of our visitors and customers. This Privacy Policy outlines the types of personal information we collect, how it is used, stored, and protected, and your rights regarding your personal data.

 

By accessing or using zaroma.in, you agree to the collection and use of information in accordance with this Privacy Policy.



  1. Entity & Legal Information
  • Website: zaroma.in

 

  • Legal Business Name: NEXORA VENTURES

 

  • Constitution of Business: Partnership

 

  • GSTIN: 29AAZFN6029M1Z8

 

  • FSSAI License Number: 11226331000423

 

  • Registered & Operational Address: Building No./Flat No. 1ST FLOOR, Locality/Sub Locality: Govindpur, Bengaluru, Bengaluru Urban, Karnataka – 560045

 

  1. Information We Collect

We collect information to provide better services to our users, process orders, and improve your shopping experience.



  1. Personal Information Provided directly by You:
  • Contact & Identity Data: Full name, email address, phone number, shipping address, and billing address when you place an order or create an account.

 

  • Order & Transaction Details: Information regarding items purchased, payment status, and delivery preferences.

 

  • Customer Support Inquiries: Information provided when contacting our support team via email or phone.

 

  1. Information Collected Automatically:
  • Log & Technical Data: IP address, browser type, operating system, referring URLs, device information, and pages viewed.

 

  • Cookies & Tracking Technologies: We use cookies, web beacons, and pixels (including Google Analytics, Google Ads Tag, and Meta Pixel) to track browsing activity, optimize site functionality, deliver relevant marketing, and measure ad campaign performance.

 

  1. Payment Processing & Security
  • Payment Gateways: We process online payments securely through our integrated payment partner, Razorpay.

 

  • Financial Data Safety: All payment card details, UPI credentials, and bank account information are processed through encrypted channels by Razorpay under strict PCI-DSS standards. Zaroma does not collect or store sensitive credit/debit card numbers or bank credentials on its servers.

 

  1. How We Use Your Information

We use the collected information for legitimate business purposes, including:



  • Order Processing & Fulfillment: Processing transactions, shipping orders via courier partners, and sending order updates.

 

  • Customer Support: Assisting you with inquiries, complaints, returns, and refunds.

 

  • Marketing & Analytics: Running targeted advertising campaigns via Google Ads and Meta, evaluating marketing performance, and analyzing web traffic.

 

  • Legal Compliance: Fulfilling statutory obligations under applicable laws (such as GST and FSSAI regulations).

 

  1. Data Sharing & Third-Party Service Providers

We do not sell, rent, or trade your personal information. We share data only with third-party service providers necessary to operate our business and fulfill services to you:



  • Logistics & Courier Partners: Delhivery, Tirupathi, DTDC, The Professional Couriers, and India Post (to process and deliver orders across India).

 

  • Payment Gateways: Razorpay (to process secure financial transactions).

 

  • Analytics & Advertising Providers: Google (Google Analytics, Google Ads) and Meta (Meta Pixel) for tracking website performance and customized marketing.

 

  • Legal Compliance: We may disclose personal information if required to do so by law, court order, or governmental authority.

 

  1. Age Requirement / Children’s Privacy

Our services are intended for individuals who are 12 years of age or older. We do not knowingly collect personal identifiable information from children under 12 without parental or guardian consent. If we become aware that personal data from a child under 12 has been collected without verification of parental consent, we will take steps to remove that information promptly.



  1. Data Retention & Security

We maintain administrative, technical, and physical safeguards to protect your personal data against unauthorized access, loss, misuse, or alteration. Your personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable tax, accounting, and legal requirements.



  1. Cookies & User Controls

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you disable cookies, some portions of our website may not function properly. You can opt out of personalized Google ads by visiting Google’s Ad Settings and opt out of Meta ads through your account settings on Facebook/Instagram.



  1. Dispute Jurisdiction

This Privacy Policy and any disputes arising out of or related to the use of zaroma.in shall be governed by and construed in accordance with the laws of India. Any legal actions or proceedings shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka, India.



  1. Contact Us & Grievance Officer

If you have questions, concerns, or grievances regarding this Privacy Policy or the handling of your personal data, please contact our support team:



  • Legal Entity: NEXORA VENTURES

 

  • Brand: Zaroma

 

  • Customer Support Email: care@zaroma.in

 

  • Customer Support Phone: +91 9916027703

 

  • Working Hours: Monday to Friday, 10:00 AM – 6:00 PM IST

 

  • Postal Address: Building No./Flat No. 1ST FLOOR, Locality/Sub Locality: Govindpur, Bengaluru, Bengaluru Urban, Karnataka – 560045, India