TERMS & CONDITIONS / TERMS OF SERVICE

Last Updated: October 17, 2026

 

Welcome to zaroma.in. This website is owned and operated by NEXORA VENTURES. Throughout the site, the terms “we”, “us”, and “our” refer to NEXORA VENTURES and its brand Zaroma.

 

By visiting our website and/or purchasing products from us, you engage in our “Service” and agree to be bound by the following Terms & Conditions (“Terms of Service”, “Terms”), including those additional terms, conditions, and policies referenced herein or available by hyperlink.

 

Please read these Terms & Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms.



  1. General Business Information
  • Website: zaroma.in

 

  • Brand Name: Zaroma

 

  • Legal Entity Name: NEXORA VENTURES

 

  • Constitution of Business: Partnership

 

  • GSTIN: 29AAZFN6029M1Z8

 

  • FSSAI License Number: 11226331000423

 

  • Registered Address: Building No./Flat No. 1ST FLOOR, Locality/Sub Locality: Govindpur, Bengaluru, Bengaluru Urban, Karnataka – 560045

 

  • Contact Email: care@zaroma.in

 

  • Contact Phone: +91 9916027703

 

  1. Online Store Terms & Age Eligibility

By agreeing to these Terms of Service, you represent that you are at least 12 years of age or older. If you are under the age of majority in your jurisdiction, you may only use this website under the supervision of a parent or legal guardian.

 

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not do limited to copyright laws).



  1. Products & Pricing Transparency
  • Product Availability: All orders placed on zaroma.in are subject to stock availability. We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction at our discretion.

 

  • Pricing: All prices listed on the website are displayed in Indian Rupees (INR) and are inclusive of applicable GST taxes. Prices for our products are subject to change without prior notice.

 

  • Product Descriptions: We make every effort to display as accurately as possible the colors, images, and details of our products. However, actual product packaging and materials may vary slightly due to batch processing or screen resolutions.

 

  1. Orders, Payments, & Billing
  • Order Acceptance: Receipts of an electronic or other form of order confirmation does not signify our acceptance of your order. We reserve the right at any time after receipt of your order to accept or decline your order for any valid reason (e.g., stock unavailability, delivery area restrictions, or suspicion of fraud).

 

  • Payment Processing: We accept online payments exclusively through Razorpay (supporting Credit Cards, Debit Cards, Net Banking, UPI, and Digital Wallets). By completing a transaction, you represent that you are authorized to use the chosen payment method.

 

  • Billing Information: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

 

  1. Shipping, Delivery, & Risk of Loss
  • Orders are processed within 1 business day and shipped across India via our trusted courier partners: Delhivery, Tirupathi, DTDC, The Professional Couriers, and India Post.

 

  • Estimated delivery transit time is 3 to 7 business days depending on destination.

 

  • Shipping charges are a flat ₹80 for orders below ₹999, and Free Shipping applies to orders ₹999 and above.

 

  • Detailed terms regarding order dispatch and delivery are available in our [Shipping & Delivery Policy].

 

  1. Cancellations, Returns, & Refunds
  • Returns: You may request a return within 7 days of delivery for eligible items, provided they are unopened, unused, and in original sealed packaging.

 

  • Return Shipping: We offer Free return pickup by our courier partners.

 

  • Refunds: Approved refunds are credited back to your original payment method within 5 to 7 business days.

 

  • Detailed conditions regarding cancellations, returns, and damaged/defective items are outlined in our [Refund, Return & Cancellation Policy].

 

  1. Intellectual Property

All content included on this site—such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software—is the property of NEXORA VENTURES or its content suppliers and is protected by Indian and international copyright and intellectual property laws.



  1. Prohibited Uses

In addition to other prohibitions set forth in the Terms of Service, you are prohibited from using the site or its content:



  1. For any unlawful or fraudulent purpose.

 

  1. To solicit others to perform or participate in any unlawful acts.

 

  1. To violate any international, federal, or state regulations, rules, or local laws.

 

  1. To infringe upon or violate our intellectual property rights or the intellectual property rights of others.

 

  1. To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or website.

 

  1. To scrape, crawl, or harvest data from the site without explicit written authorization.

 

  1. Third-Party Links & Tools

Certain content, products, and services available via our website may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.



  1. Limitation of Liability & Indemnification
  • To the fullest extent permitted by law, NEXORA VENTURES, its partners, officers, employees, and agents shall not be liable for any indirect, incidental, punitive, special, or consequential damages resulting from your use of or inability to use our services or products.

 

  • You agree to indemnify, defend, and hold harmless NEXORA VENTURES from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

 

  1. Dispute Jurisdiction & Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India. Any legal disputes or actions shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka, India.



  1. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.



  1. Contact Information

Questions about the Terms & Conditions should be sent to us at:



  • Legal Business Name: NEXORA VENTURES

 

  • Brand: Zaroma

 

  • Customer Support Email: care@zaroma.in

 

  • Customer Support Phone: +91 9916027703

 

  • Working Hours: Monday to Friday, 10:00 AM – 6:00 PM IST

 

  • Postal Address: Building No./Flat No. 1ST FLOOR, Locality/Sub Locality: Govindpur, Bengaluru, Bengaluru Urban, Karnataka – 560045, India