SHIPPING & DELIVERY POLICY

Last Updated: October 17, 2026

 

At Zaroma (operated by NEXORA VENTURES), we are committed to delivering your favorite spices, herbs, and food products safely, efficiently, and on time. Please read our shipping and delivery terms below to understand how we process and ship your orders across India.



  1. General Logistics Summary

Parameter

Details

Delivery Scope

All over India (Pan-India delivery)

Order Processing Time

1 Business Day (Monday to Friday)

Transit / Delivery Time

3 to 7 Business Days from dispatch

Order Cut-Off Time

2:00 PM IST (Orders placed after 2:00 PM are processed the next business day)

Shipping Fees

• Flat ₹80 for orders below ₹999



• FREE Shipping for orders of ₹999 and above

Logistics Partners

Delhivery, Tirupathi, DTDC, The Professional Couriers, and India Post

  1. Order Processing & Dispatch Timelines
  • Working Hours: Our customer support and warehouse operations run from Monday to Friday, 10:00 AM to 6:00 PM IST. Orders are not processed or dispatched on weekends (Saturday & Sunday) or public holidays.

 

  • Processing Window: Once you place an order, it undergoes quality checks and packaging. All orders are dispatched within 1 business day.

 

  • Order Tracking: As soon as your order is handed over to our courier partner, you will receive a tracking link via email (sent to care@zaroma.in or your registered email) so you can monitor your shipment live.

 

  1. Shipping Charges & Thresholds

We keep our shipping rates transparent with no hidden costs:



  • Orders under ₹999: A standard shipping fee of ₹80 is applied at checkout.

 

  • Orders of ₹999 and above: Enjoy Free Standard Shipping anywhere in India.

 

  1. Courier Partners & Delivery Network

To ensure seamless reach across urban and rural locations pan-India, we partner with reputable logistics providers:



  • Delhivery

 

  • Tirupathi Couriers

 

  • DTDC

 

  • The Professional Couriers

 

  • India Post

 

Delivery timelines may occasionally be impacted by public holidays, natural calamities, regional lockdowns, or unexpected transit delays by courier partners beyond our direct control.



  1. Package Inspection Upon Delivery
  • Upon receiving your package, please inspect the outer carton for any signs of tampering, crushing, or physical damage before accepting it from the delivery executive.

 

  • If you notice that the package is severely damaged or broken, you may refuse delivery or take clear photographs/videos of the package and contact our support team immediately.

 

  1. Contact Us

If you have questions about your shipment, delayed deliveries, or shipping rates, please reach out to us:



  • Legal Business Name: NEXORA VENTURES

 

  • Brand: Zaroma

 

  • Customer Support Email: care@zaroma.in

 

  • Customer Support Phone: +91 9916027703

 

  • Working Hours: Monday to Friday, 10:00 AM – 6:00 PM IST

 

  • Postal Address: Building No./Flat No. 1ST FLOOR, Locality/Sub Locality: Govindpur, Bengaluru, Bengaluru Urban, Karnataka – 560045, India